Privacy Policy

1 Information We Collect

We collect the following personal data:

• Personal details: Name and email address submitted through forms.
• Preferences: Language preferences for personalized communications.
• Technical data: Cookies and similar tracking technologies collecting non-identifiable usage statistics for analytics.

We do not collect sensitive data such as biometric or health information.

2 Use of Information

We use your information for the following purposes:

• Analytics: Analyzing website performance and improving service delivery.
• Customer Experience: Personalizing interactions on our platform.
• Marketing: Sending updates and project inquiries via email (via Mailchimp).

3 Sharing of Information

We share information solely with trusted third-party providers:

• Google Analytics: For aggregate web traffic analysis.
• Mailchimp: For newsletter and inquiry management.

All partners comply with EU GDPR requirements, ensuring secure data processing.

4 Legal Basis for Processing

We process personal data based on the following grounds:

• Consent: When you voluntarily submit forms or subscribe to communications.
• Legitimate Interest: Optimizing service analytics and maintaining communication channels.

5 Your Data Protection Rights

Under GDPR, you retain the following rights:

• Access: Request a copy of your stored personal data.
• Rectification: Correct inaccurate or incomplete records.
• Erasure: Request deletion of your personal records ("Right to be forgotten").
• Restriction: Restrict the processing of your data.
• Objection: Object to processing for direct marketing.

To exercise your rights, please contact: info@valovisual.com

6 Data Retention

Data is retained for a maximum of 10 years or as required by statutory bookkeeping regulations. Upon erasure requests, data is permanently scrubbed unless legally mandated retention applies.

7 Security Measures

We enforce rigorous security protocols including:

• End-to-end SSL/TLS encryption for all data transmissions.
• Restricted access control on production data.
• Routine system patching and encrypted backups.

8 Cookies and Tracking

Cookies are utilized to:

• Monitor website operational reliability and performance.
• Enhance end-user interface usability.

You may manage or disable cookies via your browser settings at any time.

9 International Transfers

We do not transfer personal data outside the European Economic Area (EEA).

10 Policy Amendments

This policy may be amended periodically. Material adjustments will be notified via our website or direct email communication.

11 Contact Details

For inquiries regarding this Privacy Policy or your statutory data rights, contact us at: